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Title
Text copied to clipboard!Digital Account Manager
Description
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We are looking for a Digital Account Manager to join our team and oversee the management of our clients' digital accounts. In this role, you will act as the primary point of contact for clients, ensuring their needs are met and their expectations are exceeded. You will be responsible for developing and maintaining strong relationships with clients, understanding their business goals, and translating these into effective digital strategies. The ideal candidate will have a strong background in digital marketing, excellent communication skills, and a proven ability to manage multiple accounts simultaneously. As a Digital Account Manager, you will collaborate with internal teams to deliver high-quality campaigns, monitor performance metrics, and provide regular updates to clients. Your role will also involve identifying opportunities for account growth and upselling additional services. This position requires a proactive, detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering exceptional results for clients. If you are a strategic thinker with a customer-focused mindset and a deep understanding of digital marketing trends, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Serve as the main point of contact for assigned digital accounts.
- Develop and implement digital strategies to meet client objectives.
- Collaborate with internal teams to execute campaigns and projects.
- Monitor and analyze campaign performance metrics to ensure success.
- Provide regular updates and reports to clients on campaign progress.
- Identify opportunities for account growth and upsell additional services.
- Resolve client issues and ensure high levels of satisfaction.
- Stay updated on industry trends and best practices in digital marketing.
Requirements
Text copied to clipboard!- Proven experience as a Digital Account Manager or similar role.
- Strong understanding of digital marketing strategies and tools.
- Excellent communication and interpersonal skills.
- Ability to manage multiple accounts and projects simultaneously.
- Proficiency in analytics tools such as Google Analytics.
- Detail-oriented with strong organizational skills.
- Bachelor's degree in Marketing, Business, or a related field.
- Experience with CRM software is a plus.
Potential interview questions
Text copied to clipboard!- Can you describe your experience managing digital accounts?
- How do you handle multiple clients with competing priorities?
- What tools and platforms do you use to track campaign performance?
- Can you provide an example of a successful digital campaign you managed?
- How do you approach upselling additional services to clients?
- What strategies do you use to build strong client relationships?
- How do you stay updated on the latest digital marketing trends?
- What steps do you take to resolve client issues effectively?
